SECTION 1 - SHIPPING
Customer service is our priority. As a result, our shipping policy is tailored by region in order to deliver all customers the best service possible. For all details regarding shipping, please see below.
We fulfill all expedited orders shipped via 2-day or overnight service same day up through 4pm EST.
We ship Monday through Friday via USPS and FedEx. We currently offer multiple services from these two carriers to best suit our customers’ needs.
Tracking numbers are automatically attached to each order and delivered by email once your order has been fulfilled. If you did not receive a tracking order, please email customerservice@corenutritionals.com
Domestic orders (Continental United States) $125 and over will receive free shipping.
a. International Customers
We strive to offer the best standard of service to those seeking a little ‘Merica from outside the US as well.
We offer competitive rates for shipping via USPS and FedEx International to our international customers.
Please understand that while we offer the best and most competitive shipping options possible, we are unable to foresee, and are not responsible for, customs delays or any other delays at the destination country. It is the customer’s responsibility to review and be familiar with shipping and import regulations for this jurisdiction.
Core Nutritionals® is not responsible for missing products due to incorrect address entry or theft, so please make sure we're sending them to the right place at checkout. Once you receive your shipping confirmation, we cannot change the address and you will be required to reorder your product to the corrected address. In the event that your order is sent back to us due to an insufficient address (Return To Sender) - We may be able to get them to you free of charge.
SECTION 2 - RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the original packaging and you must have proof of purchase. We do not refund items that have been consumed in full. Exceptions to our money back guarantee include repeated returns, products that have been consumed multiple times and others. See the section below on refunds for more information.
a. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
While we will always provide excellent customer service and preserve the integrity of our money back guarantee, there are some exceptions where we reserve the right to withhold a return or refund in the event that a customer is deemed to have abused the return policy. Potential abusive behaviors include multiple returns of the same product for reasons beyond quality assurance/satisfaction, if more than 1/4ths of the product has been consumed, or if a customer establishes a clear pattern of excessive returns.
b. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@corenutritionals.com
c. Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
d. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@corenutritionals.com and send your item to: 1415 Wilkesboro Hwy, Statesville NC 28625
e. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
f. Return Shipping
To return your product, you should mail your product to: 1415 Wilkesboro Hwy, Statesville NC 28625
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
